What is Telehealth Readiness…and how to make it happen

A number of health systems that I work with (and many that I don’t!) have grown alarmed by disparities in telehealth use.   Who connects by video and who by audio?  Who tries video but the effort fails, leading to desperate phone calls?  Who still comes into the office, risking COVID transmission?  Who goes the the Emergency Department because they’ve avoided…

Digital Inclusion: It’s our time!

It’s been way too long since I’ve posted a blog on digital inclusion.  Simply, I’ve been too busy!  Which, when you’ve taken the leap to quit your job for full time consulting, is an unexpected, if not entirely unwelcome situation. Quite frankly, organizations are starting to “get it.”  What are they getting?  How and why digital inclusion is essential to…