Blog
Digital Literacy Screening and Education Requirements: Equity Game-Changers?
- May 1, 2023
- Amy Sheon
New CMS Rules for Digital Literacy Screening New rules from The Centers for Medicare and Medicaid Services (CMS) for digital literacy screening and education by Medicare Advantage (MA) organizations could be game-changers for digital inclusion and for health equity. Five in particular that stand out: Identify People with Digital Readiness Gaps: Recognizing that “Low digital health literacy is one of…
Read MoreMyChart Message Fees
- November 15, 2022
- Amy Sheon
MyChart message fees have equity consequences
Read MoreWhat is Telehealth Readiness…and how to make it happen
- September 24, 2021
- Amy Sheon
A number of health systems that I work with (and many that I don’t!) have grown alarmed by disparities in telehealth use. Who connects by video and who by audio? Who tries video but the effort fails, leading to desperate phone calls? Who still comes into the office, risking COVID transmission? Who goes the the Emergency Department because they’ve avoided…
Read MoreDigital Inclusion: It’s our time!
- July 19, 2021
- Amy Sheon
It’s been way too long since I’ve posted a blog on digital inclusion. Simply, I’ve been too busy! Which, when you’ve taken the leap to quit your job for full time consulting, is an unexpected, if not entirely unwelcome situation. Quite frankly, organizations are starting to “get it.” What are they getting? How and why digital inclusion is essential to…
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Can telehealth address gaps in trust in the healthcare system?
- April 15, 2021
- Amy Sheon
People who are poor, are racial and ethnic minorities and have no insurance or Medicaid are most likely to rate their care quality lower than others. The Telehealth Equity Coalition just published a data story about how telehealth can address these gaps.
Read MoreRacism in Medicine? Healthcare and the Digital Divide
- April 9, 2021
- Amy Sheon
It’s possible for health care to try to close digital gaps while ignoring underlying structural racism. But recognizing and confronting it is a better approach.
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